Automated and centralized receivables management
The Mobiliar Group secures its liquidity with “asem Inkasso for SAP” from emineo through automated debtor management.
More liquidity thanks to efficient debtor management: The Mobiliar Group uses “asem Inkasso für SAP” from emineo for the automated and centralized handling of all debt collection processes.
Mobiliar is one of the largest Swiss insurance companies. It has around 160 locations and serves over 2.3 million customers. Efficient receivables management is key for Mobiliar in order to remain liquid at all times, even in times of declining payment behavior. As part of the introduction of a new SAP landscape, it was decided to replace the previous debt collection solution with the “asem Inkasso für SAP” product from emineo. One of the decisive factors in the decision was emineo’s extensive experience in extended debtor management for the insurance industry.
“asem Inkasso für SAP” ensures standardized and simplified handling of all debt collection processes in real time – from sending the claim to issuing and managing loss certificates. The new solution is directly integrated into SAP S/4 HANA and connected to the SAP environment. This approach makes it possible to decommission the previous platform at a later date without the need for data migration. The implementation went quickly and smoothly: following initial discussions at the start of 2023, the first debt collection cases were processed via “asem Inkasso für SAP” by the middle of the year. Mobiliar now has a solution that is both future-proof and user-friendly.
“We are very satisfied with the new solution. emineo was able to provide us with the best possible support in developing user-friendly processes thanks to its broad and in-depth knowledge of insurance processes. This brings us another big step forward in digitalization. The collaboration both in the project and in operations is excellent.”
Nicole Zwygart, Head of Operational Service Center, Die Mobiliar
The advantages of an automated solution for accounts receivable management are obvious. In contrast to the past, all evaluations and statistics are bundled centrally in one place. Manual searching and collating of documents is no longer necessary. Case management, which is subject to constant change in the insurance industry, is now also simpler and more transparent. If necessary, changes can be easily mapped in the system.
The high degree of automation also simplifies processes and reduces the administrative workload for employees. Instead of dealing with ordinary debt collection cases, they can devote their full attention to processing special cases. In this way, they also learn about topics outside of the core business and can expand their specialist knowledge.
Image source: Die Mobiliar
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